About Green Zest Travels ltd.

Green Zest Travel is a privately owned company founded with the aim to providing responsible and sustainable travel experiences across East Africa region. The founder, committed to develop long-standing partnerships with operators and establishments who share the same approach and passion towards sustainable tourism, has helped in the growth of tourism community partners throughout East Africa. We are and we always do our best to be company you can trust and recommend to others. We are specialized in organizing active holiday as we have been doing this for more than a decade, the same passion and dedication drive us today to bring positive change to the destinations we sell. Under the leadership of RDB, Green Zest Travels continues to research and develop meaningful holidays that inspire our clients to slow down, really think about the way they travel and to embrace new experiences; We promise nothing other than the service which meets our clients’ expectations by assuring the best tailor made tours in East

Our vision

We want to be your friendly locals for the experience of an unforgettable blend of natural beauties, interesting cultural and historical heritage, entertainment and sport activities

Our Values

We want to be your friendly locals for the experience of an unforgettable blend of natural beauties, interesting cultural and historical heritage, entertainment and sport activities

What our clients say

High quality company for travel in Rwanda I have used this company several times to drive to different places in Rwanda for work, they are always courteous and on time, and pleasant to work with. I have recommended them to friends planning holiday trips to visit the national parks and they also had a great experience. Great company!

Beth Kaplin

Customers in U.S.A

My recent visit to Rwanda was superb, and Green Zest Travels played a vital role in making this possible. Christian is an amazing driver, and has all the qualities of an ideal leader of expeditions. He is kind, informative, and very accommodating. He is very well educated about Rwandan history and historical places in the capital and across the countryside--he was open and captivating in telling these stories--I truly learned a lot from those rides with him. As a researcher of Eastern African wildlife myself, I was particularly impressed by his knowledge of animals, ecology, and conservation history when he guided my visit to Akagera National Park. I owe much of the unforgettable experiences I had in Rwanda to Christian and Green Zest!

Evan Graige

Customers in U.S.A

Meet our team

Gorilla tracking

Christian Hirwa

Tour Operator

Tour operator in Rwanda Thierry Greenzest

Thierry Habimana

Manager

Communication Officer in Rwanda Justin Greenzest

Justin KAYIRANGA

Marketing manager

IT Officer Greenzest

Octave Muvunyi

IT Officer

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Business Advisor Europe Greenzest

Arnd Amand

Europe Business adviser

Business Advisor Usa Greenzest

Yves Gakunde P

USA Business Adviser

J.Amede R

Communication Officer

Natascha

Sales

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CANCELLATION TERMS

Applied cancellation fees differ between packages (including accommodation and/or car rental) and tours.

  • For cancellations received up to 30 calendar days before the scheduled departure, a 5% cancellation fee will be charged.
  • For cancellations received 15 -29 calendar days before the scheduled departure date a 10% cancellation fee will be charged.
  • For cancellations received 7 -14 calendar days before the scheduled departure date an 15% cancellation fee will be charged.
  • For cancellations received within 7 calendar days before the scheduled departure date a 20% cancellation fee will be charged.
  • Note that all these charges are not applied for National Parks activities/permits, so in case of cancelling your package or tour, refunds will not be applied for paid park visiting permits. This means that before making any refund, Green Zest Travels will first share a detailed quotation of what is to be refunded.

TERMS AND CONDITIONS

GREEN ZEST TRAVELS is a full-service travel and tourism company. It has an aim to help tourists to discover Rwanda destinations including country’s stunning scenery and warm beauty, rich heritage and vibrant culture offering you a truly unique vacation experience.

Green Zest Travels is a certified member of the Rwanda Tours and Travel Association (RTTA) and Licenced under Rwanda Development Board (RDB) with its Head Office located in Kigali-Nyarugenge KN 50 ST (Next to Chez John Restaurant, opposite Impact Hub in Kiyovu-Rugunga)

Before making any reservation with us, we suggest you to read these Terms and Conditions carefully, as they constitute a contract agreement between us and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due.

By submitting a booking, you confirm to us that you comply with these terms and conditions.

Once you have submitted your booking and personal details through www.grenzest-travels.com, you will receive a confirmation and pro-forma invoice of your booking to the e-mail you will provide. Please note that all online bookings require payment of 30% of the total package price at the time of the booking. If the total price is less than 1000 USD or booking occurs less than 15 days before your arrival date full payment is required.

 

If you prefer to pay for your booking with a bank transfer, please contact us and send detailed information regarding the booking (Tour, Car type, Arrival date…)

Most of the bookings are confirmed instantly; however, packages that include overnight accommodation and car rental may take a bit longer. One of our sales representatives will contact you not later than two business days (48 hours) to re-confirm the booking.

The travel documents will be delivered to you once the full payment has been received. You will receive your travel documents: vouchers and itinerary via email.

Please print out these documents, as you will need to show them for all services during your visit to Rwanda.

If by any chance our travel consultant is unable to obtain confirmation (car rental/accommodation is not available) an alternative will be offered by Green Zest Travels but on the same level with the previous confirmation item.

Booking services with Green Zest Travels are available only to persons aged 18 years and older. By submitting a booking, you agree and confirm to us that you comply with these arrangements.

Note: Booking and payments apply only for tours, activities and transport; for hotel reservation, all you need is to send an enquiry.

TERMS OF PAYMENT

Please note that all online bookings require payment of 40% of the total package price at the time of the booking. If the total price is less than 1000 USD or booking occurs less than 30 days before your arrival date full payment is required.

You will be informed by e-mail when you need to pay the balance of your booking which is 30 days before your departure date.

  • We accept online payments, Master Card, Visa, American Express Powered by Direct Pay Online(DPO) and Its PCI DSS Level 1 Compliant.
  • We accept Mobile Payments within East Africa, MTN (Rwanda & Uganda) M-pesa (Kenya), Airtel Money, Tigo pesa
  • Bank Transfer or Cash payment on arrival

If you prefer to pay for your booking with a bank transfer, please contact us here and send us all the information regarding the booking, name of the tour, type of car, accommodation and arrival date.

There is a service fee for processing Visa or MasterCard payments and American Express card but a service fee of 3.9% applies and will be added to the final invoice.

All Prices quoted by Green Zest Travels are in USD for Internationals & in RWF for local Tourists and per person, unless otherwise specified. All payments and refunds are due to the mentioned currencies. Green Zest Travels is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.

  • All rates quoted or shown in our tariffs are based on current prices. All prices mentioned on our website include value-added tax. Green Zest Travels reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any costs increases that is outside our control.

    Green Zest Travels reserves the right to alter routes, itineraries or departure times due to weather or other reasons that are beyond company’s control but notify the client about the changes. Please notice that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes.

    If a day tour, package or group tour is cancelled due to circumstances outside our control or minimum numbers are not reached, we will refund the money you have paid, and Green Zest Travels shall then have no further liability towards you.