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Villa Deluxe King Room

Villa Deluxe King Room

The Villa is 2 doors downhill from Heaven Restaurant in a contemporary “villa” style house – these rooms all have private terraces. The King rooms are spacious with balconies facing the front garden. We have 4 Villa Deluxe King Rooms that can accommodate King bed or Twin bed setup.

Family Suite Karenge

Family Suite Karenge

Karenge Bush tent

Karenge Bush tent

6 Meru tents (all twin) – Each tent has 2 camp beds with mattresses and bedding – Private (but not en-suite) bucket shower and flush toilet per tent – Warm water provided daily – USB charging points in tents – All lighting by

Residence superior king room

Residence superior king room

The Heaven Boutique Hotel Residence is located 1 door downhill from Heaven Restaurant. The Residence King rooms are spacious with a King or Twin bed setup; some rooms have balconies. The Residence features a solar heated, salt water swimming pool, yoga deck, and each two bedrooms share a common living room and balcony.

TWO-BEDROOM CANOPY VILLA

TWO-BEDROOM CANOPY VILLA

Nestled between lush rainforest and verdant tea plantations, our luxury Two-Bedroom Forest Suite offers warm, welcoming respite to adventurers. Two large bedrooms and airy living areas boasts plenty of space for family, friends and larger groups. The master bedroom boasts a four-poster king-sized bed, while the second bedroom includes double-sized twin beds. Both bedrooms offer […]

CANOPY TREEHOUSE DOUBLE QUEEN

CANOPY TREEHOUSE DOUBLE QUEEN

Your twin-bed room is a heavenly space, featuring colourful local art, a heart-warming fireplace, and offering every creature-comfort, including a delicious pantry. In the fresh open-air, your own private deck reveals views of dramatic lush mountains, as you relax and take in the sights and sounds of monkeys, birds and other wonders of the forest. […]

CANOPY TREEHOUSE KING

CANOPY TREEHOUSE KING

Cosseted in the foothills of dramatic forest-covered mountains, your king-bed room is an intimate sanctuary, brought to life with vivid local art, an ambient crackling fireplace, and every creature-comfort, including a delicious pantry. Relaxing on your private deck, views of lush flora become yours to behold, as you delight in spotting monkeys and beautiful rare […]

Deluxe King Room

Deluxe King Room

Welcome to your Deluxe King Room, every comfort and sophistication converges to create a truly exceptional retreat. With indoor rain showers and thoughtful accessibility features, this room is designed to exceed your expectations.

Superior King Suite

Superior King Suite

Our Superior King Suites redefine luxury living. Step onto your private front or rear patio and embrace the gentle Rwandan breeze.

Luxury Pool Villas

Luxury Pool Villas

Nestled within the heart of The Retreat, these pool villas redefine the art of indulgence, offering a truly immersive experience that blends modern sophistication with the warmth of Rwandan authenticity.

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Email: greenzesttravels@gmail.com

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CANCELLATION TERMS

Applied cancellation fees differ between packages (including accommodation and/or car rental) and tours.

  • For cancellations received up to 30 calendar days before the scheduled departure, a 5% cancellation fee will be charged.
  • For cancellations received 15 -29 calendar days before the scheduled departure date a 10% cancellation fee will be charged.
  • For cancellations received 7 -14 calendar days before the scheduled departure date an 15% cancellation fee will be charged.
  • For cancellations received within 7 calendar days before the scheduled departure date a 20% cancellation fee will be charged.
  • Note that all these charges are not applied for National Parks activities/permits, so in case of cancelling your package or tour, refunds will not be applied for paid park visiting permits. This means that before making any refund, Green Zest Travels will first share a detailed quotation of what is to be refunded.

TERMS AND CONDITIONS

GREEN ZEST TRAVELS is a full-service travel and tourism company. It has an aim to help tourists to discover Rwanda destinations including country’s stunning scenery and warm beauty, rich heritage and vibrant culture offering you a truly unique vacation experience.

Green Zest Travels is a certified member of the Rwanda Tours and Travel Association (RTTA) and Licenced under Rwanda Development Board (RDB) with its Head Office located in Kigali-Nyarugenge KN 50 ST (Next to Chez John Restaurant, opposite Impact Hub in Kiyovu-Rugunga)

Before making any reservation with us, we suggest you to read these Terms and Conditions carefully, as they constitute a contract agreement between us and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due.

By submitting a booking, you confirm to us that you comply with these terms and conditions.

Once you have submitted your booking and personal details through www.grenzest-travels.com, you will receive a confirmation and pro-forma invoice of your booking to the e-mail you will provide. Please note that all online bookings require payment of 30% of the total package price at the time of the booking. If the total price is less than 1000 USD or booking occurs less than 15 days before your arrival date full payment is required.

 

If you prefer to pay for your booking with a bank transfer, please contact us and send detailed information regarding the booking (Tour, Car type, Arrival date…)

Most of the bookings are confirmed instantly; however, packages that include overnight accommodation and car rental may take a bit longer. One of our sales representatives will contact you not later than two business days (48 hours) to re-confirm the booking.

The travel documents will be delivered to you once the full payment has been received. You will receive your travel documents: vouchers and itinerary via email.

Please print out these documents, as you will need to show them for all services during your visit to Rwanda.

If by any chance our travel consultant is unable to obtain confirmation (car rental/accommodation is not available) an alternative will be offered by Green Zest Travels but on the same level with the previous confirmation item.

Booking services with Green Zest Travels are available only to persons aged 18 years and older. By submitting a booking, you agree and confirm to us that you comply with these arrangements.

Note: Booking and payments apply only for tours, activities and transport; for hotel reservation, all you need is to send an enquiry.

TERMS OF PAYMENT

Please note that all online bookings require payment of 40% of the total package price at the time of the booking. If the total price is less than 1000 USD or booking occurs less than 30 days before your arrival date full payment is required.

You will be informed by e-mail when you need to pay the balance of your booking which is 30 days before your departure date.

  • We accept online payments, Master Card, Visa, American Express Powered by Direct Pay Online(DPO) and Its PCI DSS Level 1 Compliant.
  • We accept Mobile Payments within East Africa, MTN (Rwanda & Uganda) M-pesa (Kenya), Airtel Money, Tigo pesa
  • Bank Transfer or Cash payment on arrival

If you prefer to pay for your booking with a bank transfer, please contact us here and send us all the information regarding the booking, name of the tour, type of car, accommodation and arrival date.

There is a service fee for processing Visa or MasterCard payments and American Express card but a service fee of 3.9% applies and will be added to the final invoice.

All Prices quoted by Green Zest Travels are in USD for Internationals & in RWF for local Tourists and per person, unless otherwise specified. All payments and refunds are due to the mentioned currencies. Green Zest Travels is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.

  • All rates quoted or shown in our tariffs are based on current prices. All prices mentioned on our website include value-added tax. Green Zest Travels reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any costs increases that is outside our control.

    Green Zest Travels reserves the right to alter routes, itineraries or departure times due to weather or other reasons that are beyond company’s control but notify the client about the changes. Please notice that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes.

    If a day tour, package or group tour is cancelled due to circumstances outside our control or minimum numbers are not reached, we will refund the money you have paid, and Green Zest Travels shall then have no further liability towards you.