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CANCELLATION TERMS

Les frais d'annulation appliqués diffèrent entre les forfaits (y compris l'hébergement et/ou la location de voiture) et les circuits.

  • Pour les annulations reçues jusqu'à 30 jours calendaires avant le départ prévu, des frais d'annulation de 5 % seront facturés.
  • Pour les annulations reçues 15 à 29 jours calendaires avant la date de départ prévue, des frais d'annulation de 10 % seront facturés.
  • Pour les annulations reçues 7 à 14 jours calendaires avant la date de départ prévue, des frais d'annulation de 15 % seront facturés.
  • Pour les annulations reçues dans les 7 jours calendaires avant la date de départ prévue, des frais d'annulation de 20 % seront facturés.
  • Notez que tous ces frais ne s'appliquent pas aux activités/permis des parcs nationaux. Par conséquent, en cas d'annulation de votre forfait ou de votre visite, aucun remboursement ne sera appliqué pour les permis de visite payants des parcs. Cela signifie qu'avant d'effectuer un remboursement, Green Zest Travels partagera d'abord un devis détaillé de ce qui doit être remboursé.

TERMS AND CONDITIONS

GREEN ZEST TRAVELS is a full-service travel and tourism company. It has an aim to help tourists to discover Rwanda destinations including country’s stunning scenery and warm beauty, rich heritage and vibrant culture offering you a truly unique vacation experience.

Green Zest Travels is a certified member of the Rwanda Tours and Travel Association (RTTA) and Licenced under Rwanda Development Board (RDB) with its Head Office located in Kigali-Nyarugenge KN 50 ST (Next to Chez John Restaurant, opposite Impact Hub in Kiyovu-Rugunga)

Before making any reservation with us, we suggest you to read these Terms and Conditions carefully, as they constitute a contract agreement between us and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due.

By submitting a booking, you confirm to us that you comply with these terms and conditions.

Once you have submitted your booking and personal details through www.grenzest-travels.com, you will receive a confirmation and pro-forma invoice of your booking to the e-mail you will provide. Please note that all online bookings require payment of 30% of the total package price at the time of the booking. If the total price is less than 1000 USD or booking occurs less than 15 days before your arrival date full payment is required.

 

If you prefer to pay for your booking with a bank transfer, please contact us and send detailed information regarding the booking (Tour, Car type, Arrival date…)

Most of the bookings are confirmed instantly; however, packages that include overnight accommodation and car rental may take a bit longer. One of our sales representatives will contact you not later than two business days (48 hours) to re-confirm the booking.

The travel documents will be delivered to you once the full payment has been received. You will receive your travel documents: vouchers and itinerary via email.

Please print out these documents, as you will need to show them for all services during your visit to Rwanda.

If by any chance our travel consultant is unable to obtain confirmation (car rental/accommodation is not available) an alternative will be offered by Green Zest Travels but on the same level with the previous confirmation item.

Booking services with Green Zest Travels are available only to persons aged 18 years and older. By submitting a booking, you agree and confirm to us that you comply with these arrangements.

Note: Booking and payments apply only for tours, activities and transport; for hotel reservation, all you need is to send an enquiry.

TERMS OF PAYMENT

Please note that all online bookings require payment of 40% of the total package price at the time of the booking. If the total price is less than 1000 USD or booking occurs less than 30 days before your arrival date full payment is required.

You will be informed by e-mail when you need to pay the balance of your booking which is 30 days before your departure date.

  • We accept online payments, Master Card, Visa, American Express Powered by Direct Pay Online(DPO) and Its PCI DSS Level 1 Compliant.
  • We accept Mobile Payments within East Africa, MTN (Rwanda & Uganda) M-pesa (Kenya), Airtel Money, Tigo pesa
  • Bank Transfer or Cash payment on arrival

If you prefer to pay for your booking with a bank transfer, please contact us here and send us all the information regarding the booking, name of the tour, type of car, accommodation and arrival date.

There is a service fee for processing Visa or MasterCard payments and American Express card but a service fee of 3.9% applies and will be added to the final invoice.

All Prices quoted by Green Zest Travels are in USD for Internationals & in RWF for local Tourists and per person, unless otherwise specified. All payments and refunds are due to the mentioned currencies. Green Zest Travels is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.

  • All rates quoted or shown in our tariffs are based on current prices. All prices mentioned on our website include value-added tax. Green Zest Travels reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any costs increases that is outside our control.

    Green Zest Travels reserves the right to alter routes, itineraries or departure times due to weather or other reasons that are beyond company’s control but notify the client about the changes. Please notice that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes.

    If a day tour, package or group tour is cancelled due to circumstances outside our control or minimum numbers are not reached, we will refund the money you have paid, and Green Zest Travels shall then have no further liability towards you.